Service Desk Officer

Job details

Location: Coburg
Salary: $32.89 per hour
Job Type: Temporary
Reference: 101293
Posted: 13 days ago

Job description

1 years’ experience with Level 1 support. You will be working in a vibrant and diverse work environment and community.

  • Service desk – Level 1
  • 6-month contract with a potential extension
  • Reputable local government organisation


About the Company:

Working for a vibrant and leading inner city local council.

Reporting into the Unit Manager. You will be supported with growth and learning opportunities within an inclusive and diverse work environment, where you will be given challenging and important work that will have a real impact on the community.

About the Role:


This role will be onsite but will require travel to other local council sites once or twice a week, along with flexible working options in a hybrid model.


  • Provide technical IT services for end user computing services
  • Configure and install new hardware and software (Deployment)
  • Troubleshooting and problem-solving across the IT infrastructure
  • You will report directly to the Unit manager
  • Be required to travel to other local council sites once or twice a week
  • Someone who is capable to manage minor projects or initiatives
  • Providing support to the Unit manager as required
  • Explore emerging IT end user technologies


About You:

  • Experience providing technical support
  • Knowledge of Mobile technologies (Windows, Android, IOS)
  • Excellent relationship management skills, as well as highly developed communication skills both verbal and written
  • Must provide a high level of customer service
  • Understand methodologies and frameworks relevant to ICT service management
  • Technical proficiency with an aptitude for working with IT hardware.
  • Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
  • Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
  • Ability to work autonomously and seek guidance when necessary
  • Proof of vaccination certificate



  • Flexible work
  • Having a real impact on the community
  • Extensive professional development and learning opportunities


How you can Apply


Click APPLY or contact James Higgs on 0402619858 or email for a confidential discussion.


At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.