Job details
Discipline: | |
Reference: | Ad-51074 |
Posted: | about 3 years ago |
Job description
The Trading Application Support team is an integral part of the wider IT Production department
Role and Responsibilities:
- Using the client support model, ensure maximum availability and performance of the company’s trading applications across web, mobile
- Provide 1st and 2nd line support for the trading platforms;
- System monitoring with real time monitoring tools.
- Provide proactive and reactive support to application and operational issues across both production and non-production environments;
- Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
- Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;
- Plan, execute and review maintenance tasks and deployments between IT and development teams;
- Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team;
Key skills
Essential:
- Experience of IT / apps Support
- UNIX/ Windows /Sql good knowledge - experience
Desirable:
- Experience with supporting applications (Java, .NET, Apache, IIS);
- Knowledge of Red Hat Linux (or others Unix flavours) including scripting
- Knowledge of Microsoft Windows Server.