Call Centre Operator

Job description

• Pay rate:  $35.98 per hour + super
• 01/12/2023 - 31/05/2024 
• Location: Gosford, NSW, 2250
• Police check required
• Working from the office for first 12 weeks then WFH flexibility

We are looking for multiple call centre operators. If you have customer service, call centre and data entry experience this is the role for you. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. 

Candidates must be available for a phone interview between 22/11/23 and 24/11/23. 

The role:

• Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers
• Handle customer data and information with confidentiality
• Maintain accurate records and databases in the inhouse systems
• Process a range of transactions across the service line accurately
• Other administrative duties as required

Skills/Experience

As the Customer Concierge Operator you will often be the first point of contact. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

• 2-3 years experience in a call centre or customer service role 
• Excellent written and verbal communication skills
• High level of professionalism
• Strong and accurate data entry skills
• Strong problem-solving abilities, especially in a fast-paced environment
• Must have previously  worked in an office environment 
• Proficient in MS Office Suite, ie Outlook and Teams

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 2 week rotating roster.

Typically one roster they will work an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start)

How to apply

Does this sound like the role for you please apply today! Please only apply for this role if you have the required skills and experience. 

APPLICATIONS CLOSING 21st November 2023