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Call Centre & Customer Service

Customer Service Advisor

Job details

Location: North Shore
Salary: $55,000 + Super
Job Type: Permanent
Discipline:
Reference: V-111065
Posted: 15 days ago

Job description

1 x Customer Service Advisor
  • $55,000 + Super  
  • North Sydney, hybrid working after initial training
  • Full comprehensive training provided

Our client, an industry leader in professional services are seeking a highly professional and motivated individual to join their team in the capacity of customer service advisor. If you are enthusiastic, self-motivated and have a strong passion for customer service with an interest in HR this is the perfect role for you. You will work alongside like-minded and passionate individuals. You will report into an experienced and supportive manager who is happy to train & mentor.

This is a great opportunity for someone who has a passion for customer service and wants to kick start their HR and administration career.

Key Responsibilities: 
  • Serve as the first point of contact for employee inquiries related to HR policies, procedures, benefits, payroll, and other HR-related matters.
  • Provide support on various enquiries from clients
  • On-boarding of all new starters
  • On-boarding same day urgent starters to meet needs of clients  
  • Provide timely and accurate information to address employee concerns and resolve issues effectively
  • Deliver outstanding customer service to employees through various communication channels, including phone and email.
  • HR administration including drafting employment contracts and employee letters, company policy updates
  • Utilise the system and other HR tools to access employee data, process HR transactions, and generate reports.
  • Assist with pre-employment screening checks
  • Data cleansing  

Skills & Experience:
  • Proven experience in Customer Service or HR 
  • Strong administration skills
  • Exceptional verbal and written communication skills
  • Excellent attention to detail and accuracy in data entry and documentation
  • Strong problem solving skills
  • Experience with CRM systems/Salesforce essential
  • Ability to handle confidential information with discretion and integrity
  • Must be Australian Citizen/PR & fully vaccinated 

How to apply

Click APPLY today! If you have the required skills and experience for this position please apply and we'll be in contact to discuss the role. 

www.charterhouse.com.au