Call Centre & Customer Service

Customer Service Advisor

Job details

Location: North Shore
Salary: $55,000 + Super
Job Type: Permanent
Reference: V-111065
Posted: 15 days ago

Job description

1 x Customer Service Advisor
  • $55,000 + Super  
  • North Sydney, hybrid working after initial training
  • Full comprehensive training provided

Our client, an industry leader in professional services are seeking a highly professional and motivated individual to join their team in the capacity of customer service advisor. If you are enthusiastic, self-motivated and have a strong passion for customer service with an interest in HR this is the perfect role for you. You will work alongside like-minded and passionate individuals. You will report into an experienced and supportive manager who is happy to train & mentor.

This is a great opportunity for someone who has a passion for customer service and wants to kick start their HR and administration career.

Key Responsibilities: 
  • Serve as the first point of contact for employee inquiries related to HR policies, procedures, benefits, payroll, and other HR-related matters.
  • Provide support on various enquiries from clients
  • On-boarding of all new starters
  • On-boarding same day urgent starters to meet needs of clients  
  • Provide timely and accurate information to address employee concerns and resolve issues effectively
  • Deliver outstanding customer service to employees through various communication channels, including phone and email.
  • HR administration including drafting employment contracts and employee letters, company policy updates
  • Utilise the system and other HR tools to access employee data, process HR transactions, and generate reports.
  • Assist with pre-employment screening checks
  • Data cleansing  

Skills & Experience:
  • Proven experience in Customer Service or HR 
  • Strong administration skills
  • Exceptional verbal and written communication skills
  • Excellent attention to detail and accuracy in data entry and documentation
  • Strong problem solving skills
  • Experience with CRM systems/Salesforce essential
  • Ability to handle confidential information with discretion and integrity
  • Must be Australian Citizen/PR & fully vaccinated 

How to apply

Click APPLY today! If you have the required skills and experience for this position please apply and we'll be in contact to discuss the role.