Customer Service Officer

• Opportunity to work for a company who are committed to sustainability and building a world that’s safe  
• Working in a passionate and collaborative team  
• You will have previous experience customer service experience, f2f or over the phone

About the company: 

Be part of this growing global organisation who is going from strength to strength in their field. Their offices are in the South-eastern suburbs. Currently working from home and will transition to a hybrid model. You must be able to drive as unfortunately public transport is not conveniently located.

 
You will be a part of a collaborative small knit team. You will be working with a hands-on manager who will support you with 121 training and assist with your development.

 
You will be working full-time on a rotating roster, 7.30am-3.30pm or 8.30am-4.30pm.  
This role is to start ASAP.

Your key responsibilities include:  

• Order processing
• Data entry
• Providing 5* customer service over email and occasionally via phone
• Work collaboratively as a team to reach deadlines
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers 

You will have the following: 

• A drive to provide an excellent service
• Some customer service experience, either face to face or over the phone
• Drive to succeed and go the extra mile
• Confident picking up computer programmes
• Team oriented approach
• Proficient MS Office Skills
• Ability to work un-supervised and meet deadlines
• Excellent written and verbal communication skills 

Benefits: 
You will have the opportunity to be part of a collaborative, inclusive team. This is 6 month fixed term contract that could go permanent.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.