Customer Service Officer

Job description

• Answering a high volume of inbound enquiries in a contact centre environment.
• Delivering outstanding customer service through clear communication and attention to detail.
• Utilising intermediate computer skills across various operating systems.
• The ability to handle complex inquiries and adapt to diverse scenarios.
• A strong understanding of confidential information handling, adhering to organizational and legal standards

• 3+ years of experience working in a call-centre environment
• Experience working towards KPIs
• Experience working in government and/or a highly regulated industry
• High technical knowledge - ability to pick up new systems 
• Excellent communication skills - verbal and written
• Intermediate computer skills