Job details
| Location: | New South Wales |
| Salary: | $65000 - $75000 per annum |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | V-131859 |
| Posted: | 4 days ago |
Job description
Customer Service Specialist- Immediate Start Available
- Modern offices located in the heart of Sydney CBD
- Full-Time, Permanent
- $65,000 - $75,000 + Super
Our client is a well-established financial services company with a strong track record of delivering innovative solutions and exceptional customer support. They value their people as a key part of their success and are seeking a passionate Customer Service Specialist to join their team and contribute to outstanding client experiences.
Role Overview:
As the first point of contact, you’ll play a key role in shaping how clients experience the company. You will manage inquiries, resolve issues, and provide clear information about financial products and services. Ideally, you have a finance background and excellent communication skills, thriving in a team-focused environment.
Key Responsibilities:
- Respond promptly and professionally to inbound calls and emails regarding loan applications, account queries, and product information.
- Efficiently resolve customer concerns while ensuring compliance with company policies.
- Maintain up-to-date knowledge of products and services to offer accurate advice tailored to client needs.
- Collaborate closely with colleagues and other departments to ensure seamless service delivery.
- Accurately document customer interactions and resolutions using CRM tools.
Requirements:
- Degree in Finance, Business, or related field preferred.
- Minimum of 1 year’s customer service experience, ideally within a call centre environment in the financial industry.
- Strong verbal and written communication skills.
- Team-oriented approach with a willingness to support and learn from others.
- Analytical mindset to identify issues and deliver timely solutions.
- Genuine enthusiasm for helping customers and creating positive experiences.
What’s on Offer:
- Clear pathways for professional development within a respected and stable organisation.
- A collaborative and inclusive workplace culture that encourages innovation and teamwork.
- Ongoing training to expand your expertise in the financial sector.
Apply now to join a team where your skills will make a real impact!