Job details
| Location: | New South Wales |
| Salary: | $110000 - $120000 per annum |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | V-130981 |
| Posted: | 23 days ago |
Job description
Customer Success Manager – Legal Tech / AI- Permanent Full-Time Position
- Working with Global Legal Clients
- Sydney, CBD
- $110K–$120K + Super
A growing Legal Tech company is looking for a Customer Success Manager to join their expanding team. With a strong global presence and clients spanning law firms and large organisations across 60+ countries, the business offers a collaborative and fast-paced environment focused on delivering meaningful solutions through AI-driven technology.
About the Role
As a Customer Success Manager, you’ll support clients through onboarding, implementation, and ongoing engagement. Your focus will be on building strong relationships, understanding each customer’s needs, and ensuring they gain long-term value from the product. You’ll also work collaboratively across internal teams to support product improvements and identify opportunities for growth within accounts.
Key Responsibilities
- Manage relationships with a global portfolio of law firm and in-house legal clients
- Lead onboarding and implementation processes, including training legal teams on AI use cases
- Leverage your legal background to engage confidently with clients on concepts such as, contract review automation, clause extraction, document comparison, risk flagging, and legal knowledge management
- Collaborate with Sales, Product, and Support teams to tailor solutions to client workflows
- Conduct platform demos and regular client reviews to ensure continued value
- Gather client feedback and usage data to improve product features and user experience
- Identify and pursue upsell and cross-sell opportunities
- Attend client meetings and legal tech events (domestic travel required)
What You’ll Bring
- Degree qualified and 2–5 years’ experience as a lawyer in private practice or in-house
- Familiarity with legal workflows involving document review, contract lifecycle management, or regulatory compliance
- Excellent communication skills and the ability to explain complex AI concepts in plain legal terms
- A strong client-focused approach with a problem-solving mindset
- Comfort working in a fast-moving, tech-driven environment
- Bachelor’s degree
- Experience with LegalTech, SaaS platforms, or legal operations is highly desirable
Why Apply?
- Work with a global client base and industry-leading tech
- Join a collaborative, high-growth environment with real impact
- Travel internationally to engage with clients
- Competitive salary + growth opportunities
Please click Apply Now to submit your resume. All applications are handled with strict confidentiality