Job details
Location: | Sydney |
Salary: | $25 - $35 per hour |
Job Type: | Contract |
Discipline: | |
Reference: | V-119732 |
Posted: | 16 days ago |
Job description
Level 1 Help Desk SupportAbout the Role:
- 3-month contract, high possibility to extend
- $30+super per hour
- Locations: Blacktown area or Near Mascot Airport
- Conduct Level 1/2 Support to clients.
- Accurately and appropriately assess the severity level of client issues and prioritize issues when necessary, based on business impact.
- Monitor, respond to and track incoming technical support ticket requests from clients that are managed through the business' ticketing system.
- Deploy software and hardware-based solutions, remotely and on-site
- Work with clients via telephone, email, or other relevant method, in conjunction with employing all available technical resources internally and externally, to bring issues to a timely resolution.
- Maintain detailed notes on client issues and resolutions.
- Travel locally and must have a Drivers License with clean driving history.
- Exceptional interpersonal skills and problem-solving skills
- Positive, energetic, self-motivated and self-managing
- Relevant University Degree or equivalent experience
- Microsoft 365 Certified: Security Administrator Associate or;
- Microsoft 365 Certified: Enterprise Administrator Expert or similar
- Other Microsoft Certifications will be highly regarded
- 1 to 2 years related technical support experience (solution or service provider experience is preferred)
- Knowledge of Windows 2012 / 2016 / 2019
- Knowledge of Server hardware, environments and networking
- Knowledge of Windows Active Directory and related Windows Security
- Knowledge of Microsoft Exchange
- Knowledge of Microsoft Hyper-V
- Knowledge of Office 365 and Azure based services
- Basic Networking principals