Job details
| Location: | Lidcombe |
| Salary: | $36.33 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-113360 |
| Posted: | 18 days ago |
Job description
HR Customer Service Officer - NSW Government- Immediate start - 13 week rolling contracts
- 24/7 rotating roster (Shifts work as a 4 days on and 3-4 days off roster, with rosters released 8 weeks in advance)
- Sydney Olympic Park location
- $36ph + super
- 38 hours per week
We are looking for standout a candidate who is customer-focused, organised and highly driven in to join the team on a rolling 13 week contract.
This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in the health sector, rostering or a call centre environment would be highly advantageous.
About the Role:
- In this role you will manage inbound and outbound calls to paramedics who call the absence line for various types of unplanned absence
- Updating the internal rostering system and other required record keeping processes
- Communicating with staff at all levels of the organisation both in person and over the phone
- Ensuring to coordinate with the TL will all absences and it's impact on the operational staffing numbers
- Following the required procedures to secure backfills as directed by the Manager or Team Leader
As this is a 24/7 role, you will be working 9.5 hours per shift + a half hour unpaid break.
Rosters are finalised 8 weeks in advance and you will rotate on a 4 days on and 3-4 days off roster over 7 days. It is not possible to select preferred shifts but you would be able to try and swap a particular shift if needed, noting that the expectation is to have the full availability.
The times for the shifts will be rotated between the below, Monday to Sunday:
- 6:00am - 4:00pm
- 10:00am - 8:00pm
- 12:30pm - 10:30pm
- 8:30pm - 6:30am (This shift will not be as often as the others as there is only one Customer Service Officer and one Team Leader allocated for this time)
Skills/Experience:
- Experience in the heath sector, rostering or call centre would be highly beneficial
- It is essential to have an exceptional phone manner and strong communication skills
- Tech savvy, experience using Excel, Teams, Microsoft Office, Calendars etc.
- Ability to pick up new systems with ease
- Excellent accuracy and attention to details and strong data entry skills
- The ability to adapt to changing policies and procedures
- A strong work ethic and ability to take initiative in quieter periods
- Must be reliable, punctual and available for the required rostered hours
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.