ICT Customer Support Officer

Job details

Location: Sydney CBD
Salary: 400
Job Type: Temporary
Reference: 109058
Posted: about 1 month ago

Job description

  • Immediate start, initial 2 month contract with likely extension 
  • $400 per day + super 
  • Full time, Monday to Friday (40 hours per week) 
  • Parramatta location/Hybrid (2 days per week required in the office)

The role operates as part of a newly created public helpdesk team established to provide high quality information services to customers and key stakeholders of the Department.

Responsibilities include: 

  • Handle customer enquiries via phone and email 
  • Provide site navigation and troubleshooting advice for both user and system errors 
  • Locate relevant information quickly and accurately from provided resources 
  • Triaging and escalating enquiries to other teams when required 
  • Maintain efficiency standards and meet set KPIs

Candidates will need to demonstrate: 

  • Excellent communication, both written & verbal 
  • Exceptional customer service  
  • Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
  • Extensive problem solving and analytical skills 
  • Willingness to help, assist and take ownership of problems where required 
  • Proactive attitude to team collaboration, support and documentation 
  • Ability to work independently with minimal supervision 
  • Ability providing high quality friendly customer service 
  • Ability to work well under pressure

Required skills/experience: 

  • Previous ICT customer service experience or have worked in a customer focussed environment 
  • Great communicator 
  • Fast learner with strong problem solving skills
  • Collaborative team player
  • Positive attitude 
  • Process orientated

How to Apply

To apply for this position or for any questions, please email a copy of your resume to Megan at

This job has expired!