Job details
| Location: | Sydney CBD |
| Salary: | 400 |
| Job Type: | Temporary |
| Discipline: | |
| Reference: | 109058 |
| Posted: | 6 months ago |
Job description
- Immediate start, initial 2 month contract with likely extension
- $400 per day + super
- Full time, Monday to Friday (40 hours per week)
- Parramatta location/Hybrid (2 days per week required in the office)
The role operates as part of a newly created public helpdesk team established to provide high quality information services to customers and key stakeholders of the Department.
Responsibilities include:
- Handle customer enquiries via phone and email
- Provide site navigation and troubleshooting advice for both user and system errors
- Locate relevant information quickly and accurately from provided resources
- Triaging and escalating enquiries to other teams when required
- Maintain efficiency standards and meet set KPIs
Candidates will need to demonstrate:
- Excellent communication, both written & verbal
- Exceptional customer service
- Microsoft Office Word, Excel, PowerPoint, Outlook, Teams/Skype
- Extensive problem solving and analytical skills
- Willingness to help, assist and take ownership of problems where required
- Proactive attitude to team collaboration, support and documentation
- Ability to work independently with minimal supervision
- Ability providing high quality friendly customer service
- Ability to work well under pressure
Required skills/experience:
- Previous ICT customer service experience or have worked in a customer focussed environment
- Great communicator
- Fast learner with strong problem solving skills
- Collaborative team player
- Positive attitude
- Process orientated
How to Apply
To apply for this position or for any questions, please email a copy of your resume to Megan at megan@charterhouse.com.au