Job details
| Location: | Sydney |
| Salary: | 595.31 |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | 109111 |
| Posted: | 6 months ago |
Job description
- 6 month contract
- Location - Redfern / WFH
- Up to $595.31 per day + super
- NSW Government client
Purpose of the role
The role of User Support Officer Business Intelligence provides the day-to-day level 1 support to out NSW government clients’ staff.
Key accountabilities
- Provide 1st level technical support and access provision directly to users, over the phone and email
- Ensure all incidents, problems and users requests are logged in ServiceNow accurately
- Proactively monitor ServiceNow support queue to ensure that all requests for assistance are actioned in timely manner
- Co-ordinate, collaborate and escalate incidents within established timeline.
- Working in a fast-paced environment with competing priorities.
- Managing diverse client expectations in an environment characterised by tight deadlines.
- Maintaining up to date knowledge of best practice in help desk support.
Requirement
- Experience in Level 1 IT and Customer support.
- Experience in ServiceNow ticketing system.
- Experience in Power BI, Business Intelligence Reporting is advantage.
- Assertive communication skills with the ability to communicate effectively over the phone, in person and in writing.
- Excellent time management.
- First class customer service and support
- NSW government experience (Desirable)
How to Apply
If you have any questions or concerns, please reach out to Megan from Charterhouse on 02 4610 5674 OR megan@charterhouse.com.au