Administration Support Officer | JP required

Job description

• ASAP – 20/8/21
• Administration Support Officer | JP required 
• $31.00 + super ph  

 
KEY DUTIES AND RESPONSIBILITIES 
Business Support 

• Provide Justice of the Peace assistance to customers 
• Provide a full range of administrative support and assistance (as directed) to the Mayor’s and General Manager’s Offices, whilst mainly working from the Community Service Centre
• Provide excellent customer service delivery to the community 
• Preparation of letter writing, whilst producing accurate word processing of these documents 
• Demonstrated ability to work within a challenging environment and make decisions or resolve issues autonomously based on organisational policy and standards 
• Provide support and relieve if required within the General Manager’s Department 
• Administrative duties as required 

 
Customer Service 

• Co-ordinate enquiries from internal and external customers including residents, business and other Councils and ensuring correct advice is given on Council operations 
• Compliance with Council complaints management policy and procedures 
• Oversee Customer service request processes and prioritise to ensure Council and department objectives are met 
• Be responsive to and supportive of customer requests 
• Assist with  service delivery issues by using a flexible approach to problem solving and by addressing individual customer concerns and expectations 
• Provide assistance to staff on technical issues with administrative systems 

Essential 

• Appropriate secretarial qualifications and/or equivalent experience  
• Justice of the Peace Service (JP) 
• Demonstrated and proven experience in providing high level customer service skills and a commitment to providing a superior customer experience to the community and Council  
• Advanced interpersonal skills and the ability to act independently and manage confidential matters  
• Strong computer skills including the Microsoft Office suite (Word,  TechnologyOne), Outlook and Council’s records management system  
• Ability to balance conflicting priorities and to work to deadlines  

If you tick all the boxes I would love to hear from you

Follow links to apply