Job details
Discipline: | |
Reference: | Ad-35246 |
Posted: | almost 5 years ago |
Job description
- 44ph + super (35hrs pw)
- Kite St, Orange
- 3-month full-time contract
About the Company:
This growing government agency is based in the heart of Orange. They promote the management of sustainability within the community of NSW encouraging investment and competition.
About the Role:
The role provides a high quality and responsive customer service in application assessment and processing services to support the delivery of the Authority’s financial assistance programs.
Responsibilities Include:
- Process loan and grant applications within required timeframes against eligibility criteria, and make recommendations in regard to the acceptance or refusal of applications
- Draft correspondence relating to titles and securities assessments, applications and other variations and prepare information and reports for presentation to RAA and DPI
- Assess and recommend term conditions based on type and value of loan securities, and liaise with client financial institutes to secure the preparation of relevant documents; ensure legal requirements are met for the settling and discharging of loans
- Maintain and enter accurate data into the RAA databases and compile reports to inform decision making
- Provide accurate and timely information and advice to applicants and clients as to status, conditions, and/or variations on applications, and resolve issues including customer complaints
Key Challenges:
- Managing enquiries, complaints and reactions from distressed and sometimes irate clients
- Clarifying and validating information provided by clients, especially securities documentation
- Managing multiple tasks effectively within tight timeframes to meet customer expectations
About You:
- Solid knowledge of SAP
- Experience processing loans and grants
- Clear communication skills
- Must have NSW Driver License and willingness to travel
If this sounds like you, please send your updated cv through to sarah@charterhouse.com.au