Lodgement Officer

Job description

This transport organisation, based in Geelong are looking for a Lodgement Officer to join their team to act as the first point of contact for clients seeking support. The ideal candidate will have a focus on excellent customer service as well as being a team player.

Main responsibilities:

• Providing first call resolution upon lodging enquiries
• Conducting client interviews and application reviews to gain further information
• Analysing and interpreting information
• Joining in with training to ensure that all contact with internal and external stakeholders meet organisation standards

You will need:

• Previous call centre experience would be advantageous
• Clear communication skills, both written and verbal
• Experience working in a fast paced environment, having to priortise tasks
• Previous experience within the transport industry would be beneficial 

For further information please contact Sinead on squinn@charterhouse.com.au or 03 8610 6103