Job details
Discipline: | |
Reference: | Ad-43072 |
Posted: | about 4 years ago |
Job description
About the Company:
My client is a global leader in consulting, technology services and digital transformations and are at the forefront of innovation to address the parameter of their client’s opportunities in the advancing world of cloud and platforms.
About the Role:
Payroll officer/Analyst needed on an initial contract of 6 months to assist in the following:
Customer Service:
- Processing complex payroll transactions including system uploads/downloads, large scale pay increases and employee transfers
- Ensure Termination procedures are followed and provide support for entire end-to-end termination process
- Ensure Superannuation processes are performed accurately and on time in accordance with Legislation and internal processes
- Escalate potential issues to Senior Payroll Officer to ensure expectations and service delivery is not compromised
- Any other duties as required
Liaison:
- Maintain good working relationship with Payroll Service provider
- Ensure continuing system alignment to Capgemini standard process requirements and legislation
- Escalate and manage corrections, adjustments and edit to close out with Payroll Service provider
Continuous Improvement:
- Assist with documentation of processes and procedures
- Participating actively in process design and cross-functional activities within the Team
- Statistics/Registers
- Complete monthly statistics as required
- Maintain all required registers and issue log on a regular basis
- Team Collaboration
- Attend team meetings
- Ensure that defined quality management procedures (e.g. up to date procedures) are adhered to and updated
- Identify improvement opportunities to achieve improved throughput / cost effectiveness / smarter practices
- Builds and maintain customer relationships and manage customer expectations on daily service delivery
Personal Competencies
- Participate in regular performance reviews with the Lead; ensure that active development plan is in place
- Plan and complete day to day activity to meet SLA requirements and optimise efficiencies
- Complete all complex tasks that are assigned within the agreed timeframes
- Support the team to complete assigned tasks accurately and within agreed timeframes
- Resolves day to day issues, source information associated with service requests as required
- Escalate unresolved or potential issues within the team and or if required to the Lead and see through to close out
- Ensure all processes are followed and provide support to the team for the entire end-to-end processes
- Ensure all processes are performed accurately and on time
- Ability to demonstrate initiative
Relationships:
- Develop effective working relationships across the business and team
- Capgemini employees and their managers
About You:
- Previous experience is essential – at least two years in a similar type role
- Previous Ramco (payroll ERP) experience in a bonus but not mandatory. Any large ERP is advantageous
- Intermediate MS excel skills
- Ability to prioritise, work with purpose and meet deadlines
- High attention to detail
How to apply
To be considered for this role please contact Elliott Hunter on 02 9641 2489