Project Administrator

Job description

A temporary opportunity working for an Australian national wholesale open-access data network project based in Melbourne’s CBD. End-to-end management of external requests that for commercial infrastructure programs such as relocation works.


Role will require

• Manage requests for Commercial Works (CW) - Applications processed. Applications are recorded and tracked in relevant internal systems
• Managing external requests to modify/relocate or remove Customer Premises Equipment (CPE);
• Maintaining accurate records relating to requests using prescribed systems;
• Overseeing job delivery
• Providing administrative support to Commercial Works Case Coordinators and Case and Account Managers as required;
• Developing working relationships with the Customer Service Teams to ensure Quality standards;
• The ability to deliver to tight deadlines

To be successful you have:

• Effective communicator, supportive  team member, visible engager
• At least 2 years’ experience in a customer facing environment
• Be able to demonstrate experience in conflict resolution
• Self-motivated
• Attention to detail
• Ability to use a range of business related technologies (including CRM systems) and interpret a range of data
• Highly developed analytical and decision making skills
• Demonstrated ability to process large volumes of information.
• Advanced presentation and verbal communication skills
• Strong focus on customer service in a consumer or business environment