Scheduling Administrator

Job description

Working for a National Utilities provider in the delivery of all administrative functions connected with the scheduling and dispatch of all field services activity to technicians.

Please note – candidates must have no work restrictions. No working holiday visa’s will be accepted for this role.

Key responsibilities

• Optimise field service work, planning and allocating jobs to be logistically sound, efficient and an effective use of resourcing.
• Attend to day to day rescheduling to cover unplanned leave and changes in resourcing availability.
• Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
• Participate actively in problem solving and finding solutions for scheduling difficulties and challenges in consultation with and support from Work Force Controller and other stakeholders.
• Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
• Respond to email enquiries requesting job status updates, urgent scheduling requests and escalations.

To be considered for this role:

• Minimum of 2 years relevant experience in an logistical role. 
• Good organisational and communication skills
• Ability to work in a fast moving, highly compliant environment
• Prioritisation and time Management skills
• Proficient in Microsoft applications
• Experience with other system applications
• Demonstrable skills in building/maintaining relationships with supplier/stakeholders
• Efficient and accurate data entry skills
• Solid computer literacy – above average competency with Microsoft suite of products such as Word, Power point and specifically Excel.