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Contact Centre Administrator

Job details

Location: Sydney CBD, Sydney, New South Wales
Salary: $34 per hour + Super
Job Type: Permanent
Discipline:
Reference: 97662
Posted: 17 days ago

Job description

  • Contract role ASAP until 02/12/2021
  • Working from Home
  • $34 per hour + Super

 

About the Company:

This is a Globally established company who specialise in Construction, Property, and Infrastructure with a huge presence across the industry. They are leaders in the end-to end running of award-winning projects around the world.

 

About the Role:

  • Be the first point of resolution of employee and manager enquiries
  • Respond to enquiries and requests via telephone, email and digital channels.
  • Open, update and close enquiries
  • Ensure that all documentation and information is accurately recorded and tracked.
  • Escalate enquiries that cannot be resolved.

 

The perfect person will have:

  • Experience in a related administration role or knowledge of support services and tasks.
  • Experience in database management.
  • Administration skills for the maintenance of reports and HR processes.
  • Strong written and verbal communication.
  • Excellent attention to detail.
  • Ability to work to deadlines.
  • Ability to work effectively in a team environment.
  • Knowledge of working with workflow tools e.g. ServiceNow.
  • Understanding of relevant workforce-related federal and state employment laws and regulations – desirable.
  • Working knowledge of Employment Contracts globally, the Right to work and processing of onboarding documentation – desirable.
  • Experience in a call-based customer service team or contact centre.