Customer Service Officer

Job details

Location: Melbourne
Salary: $30 - $35 per hour
Job Type: Temporary
Reference: 101143
Posted: 27 days ago

Job description

  • Previous customer service/ call centre experience is required
  • Working in a supportive and well-tenured team
  • Opportunity to work for a team who pride themselves on excellent customer experience   


Help make a change by joining a team that is committed to delivering high quality services to their members.


You will be working with a growing council located in the inner-city suburbs. They are a reputable council that offer support, encourage a diverse and inclusive environment. You will work as part of a team to ensure that inquiries in the call centre are resolved with due diligence.


Training and support will always available, with a training program offered during your first week.


You will be working full-time on a rotating roster.


You will be responsible for: 

  • Providing accurate and timely information to members of the public via telephone and email
  • Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
  • Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.
  • Liaise with other departments while performing back office secretarial and administrative tasks


To be successful you will have:

  •  Experience in both face-to-face and high-volume telephone customer services.
  • Demonstrated experience within a Call Centre environment including experience in using a customer management or request tracking application.
  • Local government experience is desirable
  • Great communication skills, written and verbal
  • Ability to learn and take on changes with a positive attitude



You will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focused organization that is well connected to public transport. 


Please APPLY today or contact Natalie for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

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