Customer Service Officer

Job description

• Previous customer service/ call centre experience is required
• Working in a supportive and well-tenured team
• Opportunity to work for a team who pride themselves on excellent customer experience   

Help make a change by joining a team that is committed to delivering high quality services to their members.

You will be working with a growing council located in the inner-city suburbs. They are a reputable council that offer support, encourage a diverse and inclusive environment. You will work as part of a team to ensure that inquiries in the call centre are resolved with due diligence.

Training and support will always available, with a training program offered during your first week.

You will be responsible for: 

• ​Providing accurate and timely information to members of the public via telephone and email
• Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
• Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.
• Liaise with other departments while performing back office secretarial and administrative tasks

To be successful you will have:

•  Experience in both face-to-face and high-volume telephone customer services.
• Demonstrated experience within a Call Centre environment including experience in using a customer management or request tracking application.
• Local government experience is desirable
• Great communication skills, written and verbal
• Ability to learn and take on changes with a positive attitude

Benefits:

You will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focused organization that is well connected to public transport. 

Please APPLY today or contact Natalie nchirairo@charterhouse.com.au for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.