Job details
| Location: | Victoria |
| Salary: | $42 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-132342 |
| Posted: | 5 days ago |
Job description
Customer Service Officer- Pay rate: $42.95 including super
- 1st September 2025 – 28th February 2026
- Location: Melbourne CBD
- Full Time Opportunity
- Hybrid Working
We are looking for standout Customer Service Officer/Call Centre Operator who is customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards.
The role:
- Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
- 1-2 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Strong email etiquette
- Proficient in Microsoft office suite
- Tech savvy is essential
Does this role sound like the perfect role for you? Apply today!