Job details
| Location: | Melbourne |
| Salary: | $36 - $38 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-132099 |
| Posted: | about 17 hours ago |
Job description
6-month Service Desk Agent opportunity to work for a large company who is a global leader in consulting and tech | Office in Richmond | ASAP start | $37.50 per hour- Previous phone based Customer Service and administration experience essential
- Represent a global leader providing excellent service to members of the community
- ASAP start | Office in Richmond | 6-month temporary opportunity |Full time hours | $37.50 per hour
Join a global leader in technology and consulting, where innovation meets impact. Their Richmond-based team is expanding, and they are looking for passionate people to join their team. Be part of a diverse and inclusive environment that values creativity, continuous learning, and delivering exceptional outcomes for some of the world’s most respected brands.
If you’ve got strong communication skills, thrive in a fast-paced environment, and have a passion for helping people (especially in the retail space), this is your opportunity!
You will be responsible for:
- Respond to and manage technical support tickets (via calls, logs, and automated systems)
- Diagnose and troubleshoot issues, escalating when necessary
- Maintain service level agreements (SLAs)
- Follow change management processes
- Keep operational documentation up to date
- Work closely with the Team Lead and Service Delivery Manager
To be successful you will have:
- Excellent communication skills – clear, friendly, and professional
- Some technical knowledge (L1 skills) – but attitude and communication are key!
- Experience in customer support (retail experience is a bonus!)
- A proactive, team-oriented mindset
Benefits
- Work onsite in a dynamic Richmond office
- Be part of a professional and supportive team (hiring manager Lex Coleman is a standout!)
- Great opportunity to grow within a global company
- Possibility of contract extension for top performers
Please note you will need to obtain a police check before commencing this role.
If you are interested in this role, please APPLY today
If this position is not correct for you but you have experience working in Local Government please still do get in touch, we have numerous positions within council.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.