Job details
Location: | New South Wales |
Salary: | $40 - $45 per hour |
Job Type: | Contract |
Discipline: | |
Reference: | V-116531 |
Posted: | 16 days ago |
Job description
Customer Support Officer - NSW Government- Immediate start - Initial 1 month contract with extension through to December 2027 confirmed for the right candidate
- Sydney CBD location
- Hybrid working flexibility available after training period
- Full time, Monday to Friday
- $40 - $45ph + super
- Experience with Zendesk or in an Education or Government environment would be beneficial but not essential
We are looking for a standout Customer Service professional who is customer-focused, organised and highly driven with the ability to commit to longer term work after the initial 1 month contract period.
We require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous.
About the Role:
- This role will assist the team by answering phone calls from customers/stakeholders to gather relevant or required information from the caller before passing these details through to the specialist team who will then provide answers and respond to these enquiries
- Ensuring that the callers are feeling heard and understood, they can sometimes be frustrated being unable to get through, or having to wait on hold
- Using the required systems to accurately transcribe the enquiry information in detail
- Managing the inbox and replying to email enquiries
- Other administrative duties to support the team as required
In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.
- 1-2 years experience in a call centre or customer service role
- Excellent interpersonal communication skills
- Highly organised with the ability to take initiative and manage competing priorities
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Advanced computer literacy skills
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.
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