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Professional Support

Call Centre/ Customer Service

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-53132
Posted: 13 days ago

Job description

  • NSW Government role!          
  • ASAP Start - End of August 2021 with the potential to extend
  • Ryde Location 

About the role:

Our client, a leading NSW Government Department are looking for standout Customer Service Officers/Call Centre Operators who are customer focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). The role will involve working in the Education Sector handling incoming enquiries from students via telephone and email. 
 
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within Universities or Private Colleges would be highly advantageous.
 
There will be a tight turn around as our client is looking for Candidates to start ASAP and will require a Working with Children Check and Police Clearance to be considered for the role. 
 
Day to day duties: 

  • Providing courtesy customer service and administrative support to students
  • Handling an 40-50 telephone calls and email queries daily         
  • Working collaboratively to facilitate enrolment of students        
  • Solving students’ issues quickly with a high level of customer satisfaction   

Selection Criteria:          

  • Prior experience in a call-centre environment within an Educational or NSW Government sector          
  • Demonstrated ability to handle high-volumes of work at a fast pace    
  • Possess a strong sense of adaptability to an everchanging environment     
  • Demonstrated high attention to detail and accuracy