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Contact Centre Operations Lead

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-46767
Posted: 4 months ago

Job description

Be part of this leading financial services firm, located in the CBD as their Contact Centre Operations Lead.  Leading a large contact centre on an initial 9-month contract where you will be working for their Global Tax Information Reporting division.

Experience leading a contact centre and operations within a large-scale environment is essential along with industry experience ideally within the Banking and Finance sectors.

The Role

  • Leading a large-scale Contact Centre
  • Liaising with senior stakeholders
  • Capturing reports
  • Improving and optimising the productivity
  • Streamlining processes and operations
  • Developing staff
  • Performance management
  • Training


About You

Minimum of 5 years Contact Centre Operations Lead experience with a large-scale environment, proven experience in improving performance and streamlining processes.  Knowledge of industry tools for optimising contact centre operations and customer contact. 

Your proven management in multiple locations, along with strong stakeholder engagement skills will allow you to hit the ground running.

This is a great opportunity and challenge if you are ready for your next role!
 

This job has expired!