Customer Service Officer

Job details

Location: VIC - Melbourne
Reference: Ad-37071
Posted: 12 months ago

Job description

Join this Australian based utility provider, located in the heart of Melbourne’s CBD, as their customer service officer, with an immediate start. They have a strong brand presence and excellent market. They’re currently seeking a Customer Service professional to join their successful and vibrant team as part of their continuing growth and expansion.
Reporting into the Customer Service Manager with providing a diverse range of duties which include; 

  • Resolve product or service problems 
  • Build sustainable relationships 
  • Providing specialised advice and expertise to customer enquiries regarding billing enquiries, payments, usage, metering and high level fault enquiries
  • Customer Service across multiple touch points i.e. phones, mail, live web chat, portal, web enquiries and email
  • Manage large amounts of incoming calls 
  • Build sustainable relationships 
  • Provide accurate, valid and complete information 
  • Handle complaints, provide appropriate solutions and alternatives 
  • Resolve customer complaints via phone and email. 

Key Traits:

  • Customer Service experience (call centre)
  • Previous experience working within the Utilities sector (preferred)
  • Positive attitude and can work within a team environment
  • Good problem solving skills

If you have proven customer service experience within the utilities sector, strong attention to detail, ability to prioritise your day and have strong communication skills then this is the job you have been waiting for.  

**Please note, no Working Holiday Visa’s will be considered for this role**


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