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Customer Service Officer

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-51369
Posted: 3 months ago

Job description

Customer Service Officer  

Our client is looking for a Customer Service Officer who will deliver high-levels of customer service to customers needing access to concession travel by responding to customer enquiries, processing applications, processing invoices, data management and monitoring compliance.

  
Key accountabilities 

  • Process scheme applications through all stages  
  • Determine eligibility and entitlements of applicants seeking free or subsidised transport by direct application or on review by the client under the schemes to ensure scheme compliance.  
  • Research, assess and adjudicate between options for approvals to balance competing considerations such as applicant preference and cost-effectiveness.  
  • Monitor applicant claims and assist in the analysis of entitlement usage  
  • Respond to customer and stakeholder enquiries and draft advice and correspondence in response to requests/complaints from applicants/participants, the Minister's office, and other stakeholders to provide a high level of customer service and attention 

Key knowledge and experience  

  • Demonstrated experience in a front-line customer service role, with proven effective complaints handling, and conflict resolution skills.  
  • Demonstrated research and analytical skills and capacity to present information logically and coherently.   
  • Demonstrated experience in the processing of invoices, payments and the initiation of debt recovery where required to meet audit requirements 

Follow links to apply  

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