Job details
Salary: | Up to $90,000pa + Super |
Discipline: | |
Reference: | Ad-45640 |
Posted: | about 4 years ago |
Job description
About the role
Our client is currently seeking a Level 2 Desktop Support specialist. Reporting into the IT Service Delivery Manager and working with a dedicated customer centric team, the role will entail:
- Provide hardware, software, network and/or technical assistance at a level 2 capacity
- Ensuring incidents and requests are resolved within SLAs, in accordance with IT policy and IT methodologies
- Implement hardware and software installations and routine upgrades
- Manage new and replacement equipment requests and the associated procurement cycle
- Create and maintain knowledge articles/documentation
- Identify, develop and deliver training programs for level 1 staff to minimise L2 escalations
About your experience
To be successful in this role, you will need to be an experience Level 2 Desktop Support specialist ideally coming from a large and complex business environment. Candidate will also display:
- Sound knowledge in supporting Office365 applications and desktop operating systems, Active Directory, Windows Group Policies, SCCM, antivirus software (e.g. Symantec Endpoint), IP Telephony, Intune and Modern Desktop.
- Strong communication skills with a genuine customer-focus
- Demonstrable accountability and well-developed problem-solving capability