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Desktop Support Specialist

Job details

Location: NSW - Sydney
Salary: Up to $90,000pa + Super
Discipline:
Reference: Ad-45640
Posted: 6 months ago

Job description

About the role
Our client is currently seeking a Level 2 Desktop Support specialist. Reporting into the IT Service Delivery Manager and working with a dedicated customer centric team, the role will entail:
 

  • Provide hardware, software, network and/or technical assistance at a level 2 capacity
  • Ensuring incidents and requests are resolved within SLAs, in accordance with IT policy and IT methodologies
  • Implement hardware and software installations and routine upgrades
  • Manage new and replacement equipment requests and the associated procurement cycle
  • Create and maintain knowledge articles/documentation
  • Identify, develop and deliver training programs for level 1 staff to minimise L2 escalations

 
About your experience
To be successful in this role, you will need to be an experience Level 2 Desktop Support specialist ideally coming from a large and complex business environment. Candidate will also display:
 

  • Sound knowledge in supporting Office365 applications and desktop operating systems, Active Directory, Windows Group Policies, SCCM, antivirus software (e.g. Symantec Endpoint), IP Telephony, Intune and Modern Desktop.
  • Strong communication skills with a genuine customer-focus
  • Demonstrable accountability and well-developed problem-solving capability

This job has expired!