Digital Customer Information Officer | Public Transport | CBD

Job description

• Make a difference in the community. 
• Interpret data to aid enhanced customer experience.
• Work with a fun and dynamic team.

A fantastic opportunity to work for a leading Melbourne Public Transportation organisation based in the heart of the CBD in a role suited for an aspiring candidate wanting to make an impact.  Reporting to the Manager of Passenger Information, the primary focus of this role is to enhance customer satisfaction by improving digital information available to them.  It’s an exciting opportunity to work for a community-focused organisation; working with stakeholders across the business and making a tangible difference for end-users.    
 

Responsibilities will include:  

• Making day-to-day operational decisions to ensure that digital customer information is delivered in accordance with standard procedure.   

• Actioning tasks to support and facilitate various projects within the team’s portfolio.   

• Engage with key internal stakeholders for delivery of data changes across multiple digital customer information systems.   

• Understand and interpret data.  Ensure all data is up to date, consistent, and accurate.   

• Assist with the delivery of data changes across multiple digital customer information systems.   

• Maintain digital issues register and ensure that all issues are reported and deal with in a timely manner.   

• Collate customer feedback data for analysis and audit.  

• Prepare and coordinate the delivery of User Acceptance Testing (UAT) for changed to existing digital customer information.  

• Document and recommend application improvements based on user experience.   

• Assist with coordination and delivery of major projects.   
    

About you: 

• Understanding of IT environments.  

• Experience using digital customer information applications.   

• Understand external customer needs in relation to digital information.   

• Strong in interpreting data while ensuring all data is accurate and reported on correctly.   

• Experience in User Acceptance Testing (UAT) 

• Understanding of principles of Continuous Improvement 

• In-depth experience documenting findings based on user experience and continuous improvement.   

• Able to prioritise multiple tasks/projects at once.   

If you have the above experience and want to join a fun, fast paced passionate and well-accomplished team, please forward your resume to Christian at  chammerton@charterhouse.com.au or reach out on 03 8610 6143.