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Accounting

Disputes / Resolution Officer

Job details

Location: NSW - Sydney
Salary: $70,000 + super
Discipline:
Reference: Ad-41911
Posted: 18 days ago

Job description

  • Disputes Officer
  • CBD location
  • Listed Business
  • Resolutions focused
  • Experienced Credit / Dispute / Resolution professional - customer outcome focused - excellent communication needed - training provided.


This role would be an excellent opportunity for an experienced Disputes / Resolution Officer who is looking for a collaborative working environment, tight nit team and the opportunity for further development OR an experienced customer focused Credit Professional who is looking to transition into new challenge.
Experienced across either / or is essential along with a customer focused individual, excellent communication skills and the ability to resolve complex escalations.

Permanent full time opportunity | $70,000 - $75,000 + super | modern offices | great team and excellent company.

This opportunity is only open to AU/NZ citizens or permanent residents.

Key responsibilities:

  • decision making on complex customer queries - detailed investigation
  • build proactive relationships with internal and external stakeholders inc regulatory bodies
  • focus on continuous process improvement - customer experience
  • operate within risk management framework
  • update & maintain customer records
  • main escalation point for complex queries through to resolution


Essential Criteria:

  • credit or dispute experience
  • professional approach to work along with strong customer focus
  • detail orientated and ability to solve problems
  • deadline driven
  • excellent communication skills