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Professional Support

Help Desk Support

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-39486
Posted: 17 days ago

Job description

​​​​​​About the role

Looking for a bit more stability? I have an exciting new opportunity for an experienced IT Help Desk Officer based in Sydney CBD looking for an on-going temporary assignment until June 2020

About You:

  • Good knowledge of Guidewire Modules Version 8
  • Experience in testing - User Acceptance testing
  • Good Communication skills

Duties/Responsibilities:

  • Manage system incidents/Issues providing timely escalation/ recovery actions and management communication
  • Perform UAT and PVT testing, provide UAT sign off
  • Monitoring the Jobs, batches and Service log files on timely basis
  • Reporting the Repetitive incidents to the Lead as a potential defect
  • Raising the Defects/Issues when application functionality does not work according to the business rule.
  • Report to Team lead and Project manager on issues, progress of tasks, activities completed on a day to day basis.
  • Requirement gathering from the Business Team related to new enhancements, Change Requests.
  • Update the knowledge repository and training manuals with the latest documentation
  • Presenting the Monthly status report to internal management and client stakeholders

How to apply 

To be considered for this role please click apply now! JN-168496