Job details
Discipline: | |
Reference: | Ad-49554 |
Posted: | about 3 years ago |
Job description
About the role:
- Organise deliverables within the stream and allocate to project stages
- Define the scope and relevant business processes for customer service transactions to be undertaken within the Precinct
- Develop and manage the Stream’s delivery plan to ensure the project’s milestones are achieved
- Develop the Customer Service Charter (No Wrong Door) for the Precinct
- Develop and implement a transition plan for the Visitor Services Operations
- Review relevant and existing policies and create new policies and procedures where required to support customer service functions
- Work with stakeholders at all levels including the client side team and overall planning team to eliminate any issues
- Manage change item through the approved Change Control Approach
- Facilitate and Maintain stakeholder relationships to ensure high levels of engagement, communication and satisfaction
About you:
- Tertiary qualifications in a relevant discipline such as Project Management, Business, Social or Community Services or Customer Relations.
- Minimum 5 years’ experience of project or business related work
- Experience rolling out or implementing Policy and Strategy relating to Frontline Service Delivery
- Must be able to provide references upon application.
How to Apply:
For more information please contact Lydia van Vliet on lydia@charterhouse.com.au