National Response Officer

Job details

Location: VIC - Melbourne
Reference: Ad-36514
Posted: over 1 year ago

Job description

  • 6-12 month contract
  • 22nd July start date 
  • $37.48 inc super per hour

Working for a National Utilities provider to process inbound faults and emergencies, non emergency and monitoring calls; despatching of service requests; and communication support a number of major water and energy organisations throughout Australia.

***Please note:***
Work hours are 7.30am - 3.30pm 

Key Responsibilities

  • Receive and process all emergency and non-emergency calls Entering all information received into relevant systems for use by a Dispatcher;
  • Processing updates and further information regarding an event status. 
  • Responding to inbound faults and emergency and non emergency calls within regulatory and contractual timeframes;
  • Dispatch service orders within regulatory and contractual timeframes,

To be considered for this role:

  • Demonstrated ability to remain calm during an emergency and to react decisively under pressure.
  • Demonstrated ability to analyse and process information with accuracy and in a timely manner.
  • Demonstrated ability to work effectively in a heavily audited team environment to achieve National Response Centre objectives and key performance measures.

This job has expired!