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This role will be responsible for conducting reviews and re-calculations of PIAWE reviews for complex claims and provide technical advise to the remediation team.
The role:
- Collate, sort and supply data to the team leader to assist reporting and monitor progress against team targets.
- Manage multiple complex claims scenarios and apply critical reasoning to ensure a high degree of integrity in the decision making process.
- Guide the PIAWE Reviewers when requested with conducting reviews and re-calculation.
- Review PIAWE related and supporting information to determine accurate PIAWE calculation for claims under review.
- Liaise with claim stakeholders to advise process, obtain necessary documentation, advise outcome of reviews and facilitate remediation where applicable.
- Collate and supply summary information regarding PIAWE review and remediation to team leader to assist with outcome reporting.
- Liaise with current and former claims agents to facilitate timely remediation payments, track payment referrals and record payment volume and incidence.
- Maintain compliance with relevant legislation, industry codes, company policies, procedures and customer satisfaction standards.
- Deliver a high-quality customer service experience and manage expectations in a sensitive, open and respectful manner.
- Identify the nature of information required in specific circumstances and assist stakeholders by sourcing and collating complex, sensitive and substantial volumes of information.
About you:
- Proven experience in Workers Compensation insurance
- Portfolio management experience with an understanding of the complexities, interdependencies and diverse interactions between elements of a workers compensation claims portfolio.
- Ability to exercise a high level of empathy and sensitivity to work with diverse stakeholders and identify the different styles of engagement required.
Apply:
Please apply by following the link.
For more information, please contact Manuri Ranasinghe on manuri@charterhouse.com.au
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