Process Analyst

Job details

Location: VIC - Melbourne
Reference: Ad-49035
Posted: 8 months ago

Job description

  • Recognisable national energy company.  

  • Support the Credit & Collections team to improve processes. 

  • Be a driver of innovation and enhanced performance  

  • Minimum 6-month fixed term contract, $105k package 

  • Work from home, CBD location upon return to office with more flexibility.   


A chance to be part of a National energy company’s Retail & Customer Care division, focusing on improving processes within their Credit & Collections operations.  Work within a squad as part of a broader team dedicated to ensuring positive customer experience is at the forefront of Credit & Collections.  It’s an exciting opportunity to further develop your career in Business Process Analysis with a leading organisation; working with stakeholders across the business and making a tangible difference to end customers.   

Key Responsibilities: 

  • Provide support to the Credit Collections Operational Leads and team.  

  • Analyse end-to-end processes within the portfolio and work towards improvements in cash collections and debtor management.   

  • Drive innovation within the portfolio. 

  • Work on various project initiatives within the portfolio, liaising with key stakeholders both internal and external to your immediate team in striving towards positive outcomes and process improvements.  

  • Enhance team effectiveness and capabilities by providing targeted insights. 

  • Undertake a gap-analysis to identify operational process improvement opportunities.   

  • Identify potential bottlenecks and performance issues.  

  • Work with the Process Development Team and provide support where necessary.   

  • Liaise with other teams within the retail department – including Sales, Service, and Billings.   

  • Adhere to project governance guidelines and documentation expectations.   

  • Create process plans that contain project goals, milestones, and resources.  

  • Report and make process improvement proposals to Senior Management.   

  • Identify and mitigate project risks.  

  • Work as an individual and part of a team.  

Your Key Skills Required: 

  • You are an accomplished Business Process Analyst with a minimum 3-years' experience.  

  • You have experience and strong understanding of Credit & Collection teams and processes.  

  • Experience working with the energy sector is a bonus, but not essential. 

  • You have good understanding of what it means to automate tasks.   

  • You have a proven track record of driving innovation.   

  • You can evaluate busines processes and existing technology/systems to make meaningful process improvement recommendations to Senior Management 

  • You consider yourself proactive in your workstyle, always striving for improvement and team contribution.   


  • Initial 6-month fixed-term-contract with probable extension.   

  • Work as part of a committed team for a customer-focused organisation.  

  • Easily accessible location in the Melbourne CBD when the team returns to the office.  


If you are looking for an exciting opportunity to work with a recognisable and exciting organisation and feel like your experience is suitable for the role please apply and get in touch with Christian on . 



At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace. 

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