Job details
Discipline: | |
Reference: | Ad-49035 |
Posted: | over 3 years ago |
Job description
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Recognisable national energy company.
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Support the Credit & Collections team to improve processes.
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Be a driver of innovation and enhanced performance
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Minimum 6-month fixed term contract, $105k package
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Work from home, CBD location upon return to office with more flexibility.
A chance to be part of a National energy company’s Retail & Customer Care division, focusing on improving processes within their Credit & Collections operations. Work within a squad as part of a broader team dedicated to ensuring positive customer experience is at the forefront of Credit & Collections. It’s an exciting opportunity to further develop your career in Business Process Analysis with a leading organisation; working with stakeholders across the business and making a tangible difference to end customers.
Key Responsibilities:
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Provide support to the Credit Collections Operational Leads and team.
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Analyse end-to-end processes within the portfolio and work towards improvements in cash collections and debtor management.
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Drive innovation within the portfolio.
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Work on various project initiatives within the portfolio, liaising with key stakeholders both internal and external to your immediate team in striving towards positive outcomes and process improvements.
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Enhance team effectiveness and capabilities by providing targeted insights.
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Undertake a gap-analysis to identify operational process improvement opportunities.
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Identify potential bottlenecks and performance issues.
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Work with the Process Development Team and provide support where necessary.
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Liaise with other teams within the retail department – including Sales, Service, and Billings.
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Adhere to project governance guidelines and documentation expectations.
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Create process plans that contain project goals, milestones, and resources.
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Report and make process improvement proposals to Senior Management.
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Identify and mitigate project risks.
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Work as an individual and part of a team.
Your Key Skills Required:
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You are an accomplished Business Process Analyst with a minimum 3-years' experience.
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You have experience and strong understanding of Credit & Collection teams and processes.
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Experience working with the energy sector is a bonus, but not essential.
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You have good understanding of what it means to automate tasks.
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You have a proven track record of driving innovation.
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You can evaluate busines processes and existing technology/systems to make meaningful process improvement recommendations to Senior Management
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You consider yourself proactive in your workstyle, always striving for improvement and team contribution.
Benefits
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Initial 6-month fixed-term-contract with probable extension.
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Work as part of a committed team for a customer-focused organisation.
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Easily accessible location in the Melbourne CBD when the team returns to the office.
If you are looking for an exciting opportunity to work with a recognisable and exciting organisation and feel like your experience is suitable for the role please apply and get in touch with Christian on chammerton@charterhouse.com.au .
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.