Senior Support Analyst

Job details

Location: NSW - Sydney
Reference: Ad-48861
Posted: 5 months ago

Job description

This position is responsible for root cause analysis of major incidents and resolving issues escalated from the Application Support team


  • Take ownership of operational live service issues and drive their resolution in order to reduce the number of recurring technical issues
  • Managing project enhancements to existing IT enterprise software
  • Managing and reviewing problems throughout their life-cycle
  • Performing initial triage/investigations to identify the root cause of issues in a context of a broad range of technically complex applications and systems such as software applications, 3rd party software packages (IIS, SQL Server), operating systems and hardware/ infrastructure
  • Help implement and support automated deployment pipelines for their application services, based on version-controlled configuration, orchestration tools and automated deployment.
  •  Analyse, plan and implement improvements to support and business processes · On-board new applications and integrate them into the operations architecture
  • Plan, execute and review platform maintenance tasks and deployments between IT and development teams.


To be successful in this role, you should have been in a similar role for at least 2/3 years


  • Demonstrated ability to self-manage, prioritise conflicting tasks and to coach, engage and work collaboratively with others in a senior role within a support team.
  • Demonstrated ability to engage with customer/stakeholders and manage to their expectations.
  • 3+ years technical experience in an Application Support/Systems Support role with a solid level of knowledge and experience in:
    • VMWare and working in a virtualised, mission-critical environment
    • Troubleshooting and support of web and database systems operating on Microsoft Windows Server, Microsoft SQL Server, and Microsoft IIS.
  • Strong knowledge within Windows, Linux and Unix operating systems.
  • Basic to intermediate skills in Windows Powershell scripting.
  • ITIL qualifications and understanding


  • MCSE.
  • Experience with deploying and managing applications in a cloud environment.
  • Experience with Windows Active Directory.
  • Experience within the payments/financial services industry
  • Exposure to web front end software technologies

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