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Professional Support

Team Leader - Contact Centre

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-40506
Posted: 24 days ago

Job description

About the role

As Team Leader of the Contact Centre you will be passionate about the financial services industry and also the value of customers.

You will be required to:

  • Day to day management of the Contact Centre including management of all Staff across a 24/7 environment;
  • Managing and conducting Quality Assurance and training/development of the Team;
  • Managing individual and team performance against Objectives and KPIs;
  • Oversee processes, protocols and SLAs
  • Drive continuous process and customer improvement;
  • Assist the Manager with the strategic direction of Contact Centre.


About you

  • Strong leadership skills and the ability to lead a team within a complex 24/7 contact centre environment;
  • At least 2 years’ experience managing a high performing Contact Centre
  • Financial Services industry experience highly beneficial
  • Great communication and relationship management skills;
  • Passion for people leadership and development.


What next
​​​​​​
If you believe you are suitable for this role, please contact Indra Stanley 02 9641 2441 / indra@charterhouse.com.au