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Test Analyst - Telephony - Contact Centre

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-47724
Posted: 3 months ago

Job description

About the role

  • Telephony/Contact Centre QA role available for a 4 month project
  • This is an excellent  opportunity for an experienced telephony expert to join a rapidly growing Financial Services company based in Sydney
  • My client is looking for an experienced test analyst to deliver this project

Responsibilities will include:   

  • Manual testing of Avaya and Verint back ends
  • Introducing new tools and technologies (where required)
  • Large scale testing of Salesforce front ends 
  • Use monitoring tools and gather metrics to measure performance
  • Co-ordinate and review QA 
  • Automating contact centre and telephony systems
  • Work extensively with the business, stakeholders etc

  Ideally you will have  the following:   

  • Experience with Automation, Manual etc
  • Built numerous Automation Frameworks from the ground up
  • Had a key role in the decision of all tools
  • Experience with TDD / BDD in an Agile environment. 
  • CI/CD
  • Strong communication and documentation skills. 

 

If you fit the brief, and are interested, apply here or email me (Tom) directly on tmoore@charterhouse.com.au
 

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