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Customer Service Officer / Finance Support

Job details

Salary: $60,000 + Super
Job Type: Permanent
Discipline:
Reference: 98004
Posted: about 1 month ago

Job description

  • $60,000 + Super + Company Incentives + Staff Discounts 
  • WFH until restrictions ease 
  • Pymble Location - Near train station 

Are you looking to grow with a reputable company and enjoy a fast-paced environment where customer service is second to none? 

Then I want to hear from you! 

The Customer Support Officer is responsible for answering all general enquiries from employees in relation to existing Leases received via telephone and email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer inquiries 

Responsibilities: 

  • Ability to multi-task in a call centre environment 
  • Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT) 
  • Take on additional tasks and projects as directed  
  • Liaise with internal departments to provide professional outcome to all customer queries  
  • Take ownership of customer queries to ensure a complete resolution 
  • Provide accurate information to other departments to enable timely updates to existing leasing contracts such as reconciliations, renovations, and contract variations. 
  • Resolve customer complaints/escalations in a timely manner ensuring follow up contact is made with the customer until resolution   

Essential 

  • At least 2 years consistent inbound call centre Customer Service experience  
  • Background in fleet management will be highly regarded 
  • Good verbal and written communication skills 
  • Ability to remain calm under pressure
  • High attention to detail
  • Problem Solving skills
  • Team player
  • Police check 

Follow links to apply