IT Customer Support Officer

Job details

Salary: $350 - $400 per day
Job Type: Contract
Reference: 97798
Posted: 9 months ago

Job description

  • Initial 6-month engagement (view to extend)
  • $350 - $400 per day
  • Located in Macquarie Park

One of our NSW Government clients is looking for an IT Customer Support Officer who will provide face-to-face end-user support to employees across the business. You will provide advice and guidance and resolve issues up to a moderate level of complexity. They are the first point of IT contact for the business.

Key accountabilities

  • Provide face-to-face support to clients including VIPs and answering ‘how-to’ questions
  • Promote and guide clients on how to follow processes and provide technical support for IT issues
  • Assist with technology issues and set-up in meeting rooms
  • Identify and be alert to major incidents that may occur. Ensure these are raised through the standard channels for analysis and resolution.

Skills and knowledge

  • 1 – 2 years’ experience in at IT Level 1 support role
  • Must have a strong interest in technology and ability to learn
  • Strong relationship skills and experience in collaborating across teams
  • Ability to facilitate resolution of issues
  • Ability to identify and solve problems
  • Great communication skills
  • Windows 10 experience
  • Active Directory
  • Basic level SCCM

To apply please send an updated resume to: