Job details
Salary: | $350 - $400 per day |
Job Type: | Contract |
Discipline: | |
Reference: | 97798 |
Posted: | over 2 years ago |
Job description
- Initial 6-month engagement (view to extend)
- $350 - $400 per day
- Located in Macquarie Park
One of our NSW Government clients is looking for an IT Customer Support Officer who will provide face-to-face end-user support to employees across the business. You will provide advice and guidance and resolve issues up to a moderate level of complexity. They are the first point of IT contact for the business.
Key accountabilities
- Provide face-to-face support to clients including VIPs and answering ‘how-to’ questions
- Promote and guide clients on how to follow processes and provide technical support for IT issues
- Assist with technology issues and set-up in meeting rooms
- Identify and be alert to major incidents that may occur. Ensure these are raised through the standard channels for analysis and resolution.
Skills and knowledge
- 1 – 2 years’ experience in at IT Level 1 support role
- Must have a strong interest in technology and ability to learn
- Strong relationship skills and experience in collaborating across teams
- Ability to facilitate resolution of issues
- Ability to identify and solve problems
- Great communication skills
- Windows 10 experience
- Active Directory
- Basic level SCCM
To apply please send an updated resume to: mwordsworth@charterhouse.com.au