Job details
Discipline: | |
Reference: | Ad-34819 |
Posted: | almost 5 years ago |
Job description
This leading digital financial services organisation is going through a large period of growth. With a large amount of funding and drive to become a top player in their market the need for a highly diligent and motivated Process BA has become available to join their talented and professional team. In this position you will play a pivotal role working on the Microsoft Dynamics CRM application, customer experience and features delivered through the application. You will enjoy working in a highly collaborative and passionate team who place a strong emphasis on personal development and growth.
The Role
- Analyse information from multiple sources to extract the genuine needs of stakeholders and customers
- Facilitate requirements gathering sessions with key stakeholders
- Define and validate technology solutions that meet business needs
- Contribute to CX design to maximise the customer experience
- Document user stories in the delivery of the solution to need
- Document detailed business process to operationalise the solution
- Analyse and establish all related and downstream touch points to ensure that full end-to-end and control processes have been appropriately considered and designed
- Define acceptance criteria that the solution must past for inclusion in automated regression test suite
- Develop a business analysis work-plan in Jira to manage own activities, tasks, deliverables and schedule
- Create and maintain documentation in Confluence, and ensure that all stakeholders are kept informed of developing requirements and solutions
- Act as a translator between business and technology to ensure technology meets business needs
Requirements
- More than 5 years’ experience as a Business Analyst in the IT industry within Retail Banking
- 2+ years of Microsoft Dynamics or similar CRM experience
- At least 3 years’ experience as a Business Analyst in digital project delivery
- At least 1 year as a member of an agile delivery team
If you have all of the above experiences and would like to apply, please send an updated resume to Adam at adams@charterhouse.com.au