CRM System Analyst | North Shore | Healthcare | $100K +

Job description

About the role 

Having seen a consistent period of growth and with a focus on upgrading a number of technologies and systems, the requirement for an experienced Operations System Analyst has arisen to join this global leading Healthcare Company. In this role you will play a pivotal part in operating the Salesforce CRM platform, making configurations and liaising with the Technical and business teams to create effective outcomes. You will enjoy working in a highly collaborative and engaging environment that promotes personal development and growth.

Responsibilities will include:

• Work with commercial and functional teams and CRM provider to develop solutions for operational and commercial needs and ensure these solutions comply with regulatory requirements
• Operate data loader, configure objects and create reports to support CRM development
• Master CRM capabilities and pro-actively share these with relevant stakeholders
• Train all relevant stakeholders to utilise the CRM i.e. Training instructions, SOP development, face to face training
• Provide all CRM users with ad hoc support as required
• Maintain and monitor database updates, sample allocation and order function across all BU's
• Maintain CRM territories and users
•  Provide relevant reporting where necessary across all Bus
• Work with commercial and functional teams (local and overseas) and Platform provider to develop solutions for operational and commercial needs and ensure these solutions comply with regulatory requirements
• Monitor the platform to ensure order flows and financial data sets are accurate and troubleshoot issues as they arise
• Support content upload as required
• Support customers with technical queries as required

To be successful for this position you will need to display:

• Minimum 3 years previous experience as a CRM administrator using the Salesforce.com Platform, ideally in a Pharmaceutical and or B2B environment.
• High level of competence with all aspects of CRM management including training and support. Ideally experience working with ERP systems such as M3 and SAP and web-based e-commerce solutions. Experience supporting internal and external customers.
• Strong stakeholder engagement skills working with Technical and Business teams
• Hands on and have strong commercial business acumen.
• Strong stakeholder engagement skills working with both business and technical teams

How to apply 

If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to julians@charterhouse.com.au or call me on 9641 2453.