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Contact Centre Operators X20

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-51827
Posted: 3 months ago

Job description

  • Immediate start | Contract ends 30/06/2021
  • Rotating Roster | Penalty rates apply 
  • $30.00 per hour + Super 
  • Parramatta & Sydney CBD 

 

About the role
You will provide high quality generalist service as the first point of contact for a Leading NSW Government Departments contact centre customers.

Responsibilities: 

  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner 
  • Undertake administrative work as required to support the provision of high-quality service delivery 
  • Provide accurate, effective and high-quality customer service 
  • Provide enquiry resolution, update records and complete transactions 
  • Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised 
  • Perform administrative activities to support the provision of service delivery 
  • Processing documents and applications, mail outs and other assigned administrative tasks 
     

Skills & Experience 

  • Min 2 years customer service experience
  • Highly organised 
  • Excellent attention to detail 
  • Intermediate MS Office skills 
  • Excellent written and verbal communication skills 
  • Work within a high volume, high pressure and constantly evolving contact centre environment


Police Clearance is required for this position 
If you meet the above criteria please follow links to apply

This job has expired!