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Customer Service Consultant

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-40030
Posted: about 1 month ago

Job description

A chance to work for a Financial Services establishment in Melbourne’s Inner Suburbs. Working in a, forward thinking, fast paced, people focused business with a fantastic culture.   


Key Responsibilities:

  • Answer customer enquiries
  • Review, distribute and action where appropriate all emails within agreed timeframes
  • Ongoing monitoring and immediate response to online enquiries;
  • Maintain a detailed and up to date knowledge of all Customer Support functions to ensure prompt response to customer enquiries;
  • Track all incoming calls in the database
  • Support Customer Support team members to ensure adequate coverage for all aspects of this position
  • Deliver agreed KPI’s for business units and regular reporting processes;
  • Clerical and administrative duties as required;

 


Experience / skill set

 

  • Experience within customer service, reception, administration or similar role;
  • Exceptional communication skills; problem solving abilities; and
  • Mature, professional and flexible approach.


 

This job has expired!