Customer Service Consultant

Job description

A chance to work for a Financial Services establishment in Melbourne’s Inner Suburbs. Working in a, forward thinking, fast paced, people focused business with a fantastic culture.   


Key Responsibilities:

• Answer customer enquiries
• Review, distribute and action where appropriate all emails within agreed timeframes
• Ongoing monitoring and immediate response to online enquiries;
• Maintain a detailed and up to date knowledge of all Customer Support functions to ensure prompt response to customer enquiries;
• Track all incoming calls in the database
• Support Customer Support team members to ensure adequate coverage for all aspects of this position
• Deliver agreed KPI’s for business units and regular reporting processes;

• Clerical and administrative duties as required;

Experience / skill set

• Experience within customer service, reception, administration or similar role;
• Exceptional communication skills; problem solving abilities; and
• Mature, professional and flexible approach.