Program Coordinator | Client Implementation | Financial Services | $120K

Job description

About the role

This leading Financial Services business has continued go through a large transformation of work.  With several exciting projects now in hand the need for a highly capable and confident Program Coordinator has arisen to join the team.  In this role, you will play a pivotal part managing the client implementation process to make sure the projects are delivered within the agreed scope, on time and within budget.  You will enjoy working in a fast paced and challenging role working with a collaborative and motivated team which will see you progress your Project career.

Responsibilities:

• Liaise with Project Managers to learn and embed established implementation process including defined scope, repeatable processes, timeframes and costs Take an organised and structured approach to effectively implement new products and services with existing clients or onboard new clients with limited product uptake (Type 2 and Type 3 work requests)
• for new service catalogue items and standard requests
• Demonstrate full understanding and application of implementation process with the overarching client onboarding process by consistently delivering agreed scope and processes for client initiated Type 2 service catalogue items and Type 3 standard requests
• Managing and delivering to client implementation expectations according to agreed scope, delivery timeframes and costs
• Manage internal stakeholder expectations
• Facilitate communication between clients, business teams, vendors and the Business Technology team for the purpose of delivering Type 2 and Type 3 client requests.
• Prioritise projects in accordance with business wide prioritisation processes
• Liaise with impacted teams within to effectively transition clients into BAU activity
• Ensure client's experience a seamless integration process through management of expectations, clear communication and meeting agreed deliverables
• Understanding the impact of implementation on the client and acting as an information conduit back to the business
• Reviewing and enhancing client implementation processes to create efficiencies, improve client responsiveness and drive increased client satisfaction
• Drive improved client experience by conducting client and business satisfaction surveys following all client implementations

Core Requirements 

• Minimum 2 years experience in business change implementations environment
• Practical experience using workflow tracking tools (e.g. Planview, VSM)
• Basic understanding and usage of PM terminology and processes (e.g. Prince2, PMP, Agile)
• Proven financial experience to track, monitor and communicate progress of project budgets
• Project Management experience
• Experience working with financial risk and compliance
• Payments knowledge

How to apply 

If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to julians@charterhouse.com.au  or contact me on 9641 2453