|Posted:||5 months ago|
About the role
As the Senior Contact Centre Agent you will support the Team Leader in the building and implementation of the Contact Centre. My client needs someone who is a customer centric individual who is also be passionate about the financial services industry.
You will be required to:
- Supporting the business in the setup of the contact centre and testing of all processes/systems.
- Assisting in preparation of training material, processes and procedures.
- Customer focused role, taking inbound calls regarding deposit and home loan banking products
- Exceptional attitude, communication and interpersonal skills
- A keen problem solver with creative outlook to solving issues
- Customer centric individual keen to help the customer or client at all times.
- Previous experience in transactional banking and home lending would be beneficial
- If you also have experience in Data Action and Dynamics CRM, that would be great!
If you believe you are suitable for this role, please contact Indra Stanley 02 9641 2441 / firstname.lastname@example.org