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Senior Contact Centre Consultant

Job details

Location: NSW
Discipline:
Reference: Ad-23912
Posted: about 1 month ago

Job description


About the role
As the Senior Contact Centre Agent you will support the Team Leader in the building and implementation of the Contact Centre.  My client needs someone who is a customer centric individual who is also be passionate about the financial services industry.

You will be required to:

  • Supporting the business in the setup of the contact centre and testing of all processes/systems.
  • Assisting in preparation of training material, processes and procedures.
  • Customer focused role, taking inbound calls regarding deposit and home loan banking products

 
About you

  • Exceptional attitude, communication and interpersonal skills
  • A keen problem solver with creative outlook to solving issues
  • Customer centric individual keen to help the customer or client at all times.
  • Previous experience in transactional banking and home lending would be beneficial 
  • If you also have experience in Data Action and Dynamics CRM, that would be great! 


What next
If you believe you are suitable for this role, please contact Indra Stanley 02 9641 2441 / indra@charterhouse.com.au