Service Desk Engineer

Job details

Location: VIC - Melbourne
Reference: Ad-52749
Posted: 26 days ago

Job description

You will be joining community focused organisation based in the Eastern Suburbs in an exciting position to join a friendly and engaging team on an initial 3 month contract, which may be extended. 

You will support on BAU issues on level 1 and 2 queries and have a number of sites Victoria wide, that you will be supporting from Head Office.

Key Responsibility: 

  • Take care of day to day level 1 and 2 queries
  • Telephone queries, working with the ticketing system and walk up while you are in the office
  • Strong stakeholder engagement in dealing with end users

 About you: 

  • 2+ years experience in a similar role and show commitment to role
  • Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices. 
  • Strong experience with O365, Active Directory, SCCM and Group Policies. 
  • Ability to get to the root cause of an issue, use initiative and research if you need additional information
  • Able to communicate in laments terms to non technical stakeholders
  • Experience working with call logging systems
  • An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile
  • Comfortable working with an open door policy and following up on resolutions
  • Exceptional interpersonal and communication skills


  • Walking distance from the train station, short walk from free all day parking
  • Collaborative team, high performing team

Please note you will need to obtain a police check

Please APPLY today or contact for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.