Team Leader - Contact Centre

Job details

Location: NSW
Reference: Ad-20173
Posted: 8 months ago

Job description

About the role
As Team Leader of the Contact Centre you will be passionate about the financial services industry and also the value of customers.

You will be required to:

  • Understand the strategic agenda of the business and also the part that you and the Contact Centre have within this
  • Be able to build a team, train, develop and motivate them for success
  • Be able to work within an agile environment and be adaptable to change
  • Identifying ways that you can continually improve efficiency, processes and procedures and also the systems

About you

  • Exceptional attitude, communication and interpersonal skills
  • A keen problem solver with creative outlook to solving issues
  • Customer centric individual keen to help the customer or client at all times.
  • If you also have experience in Data Action and Dynamics CRM, that would be great! 

What next
If you believe you are suitable for this role, please contact Indra Stanley 02 9641 2441 /