Job details
| Location: | Parramatta |
| Salary: | $34 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-112289 |
| Posted: | 8 months ago |
Job description
Call Centre Operator role – NSW Government• Paramatta Location
• Initial 12-Month Contract
• $34 P/H + Super
• 37.5 hours P/W
• Start Date: ASAP
This is an excellent opportunity for someone with customer service experience to join a dedicated and collaborative team to support the people of NSW. Working in an outbound call centre setting assisting the community with empathy and interacting with vulnerable customers.
The Role:
• Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from clients and customers.
• Maintain accurate records and databases in the inhouse software systems.
• Assess applications and obtain necessary information and utilise generalist knowledge followed up by making outbound calls to support the needs of the customer.
• Liaise with customers the up-to-date practices and procedures within the department.
• Other administrative duties as required.
Skills/Experience:
• 2-3 years’ experience in a call centre or customer service role
• Excellent written and verbal communication skills
• Previous gov experience is preferred but not required
• Proficient in Microsoft office suite, particularly Outlook and Teams
• Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly.
• Strong problem-solving abilities, especially in a fast-paced environment
How to Apply:
If this role sparks an interest and you feel like you tick the boxes, please click ‘APPLY’ now.
Note, only successful applicants will be contacted.