Connecting...

Contact Centre Representative

Job details

Location: Sydney CBD
Salary: $31.00ph + Super
Job Type: Contract
Discipline:
Reference: 100097
Posted: about 1 month ago

Job description

  • 6X Contact Centre Representatives 
  • Sydney CBD | 6-month fixed term contract - view to extend 
  • $31.00ph + Super | Start date Monday 6th June 

 

Responsibilities: 

  • Taking inbound calls regarding applications and deposit/home loan banking products 
  • Responding to all customer enquires through verbal and written communication (case management and chat) 
  • Delivering exceptional service and efficiently solving problems 
  • Being reliable and displaying effective time management 
  • Assisting in processing/back-office support as required 
  • Learning new things and be involved in change management 
  • Other adhoc duties as required 

 

You will Ideally have 

  • Minimum 2 years’ experience in Retail Banking contact centre and understanding of home lending 
  • Familiarity in with Genesys Pure Cloud, Dynamic CRM, Data Action and Microsoft Suite would be a bonus 
  • Flexibility to work shifts to support contact centre team operating 8.00am – 8.00pm Monday to Friday 
  • Must be fully vaccinated  

 

Follow links to apply